{"id":13419,"date":"2022-08-02T11:28:32","date_gmt":"2022-08-02T09:28:32","guid":{"rendered":"https:\/\/eza.fr\/technical-support\/"},"modified":"2024-06-21T17:56:32","modified_gmt":"2024-06-21T15:56:32","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/eza.fr\/en\/technical-support\/","title":{"rendered":"Technical support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13419\" class=\"elementor elementor-13419 elementor-318\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62428416 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62428416\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52c59e9d\" data-id=\"52c59e9d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-840e7ac elementor-widget elementor-widget-spacer\" data-id=\"840e7ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a4a0460 elementor-widget elementor-widget-heading\" data-id=\"5a4a0460\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">SUPPORT AND TECHNICAL ASSISTANCE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bef8f6e elementor-widget elementor-widget-spacer\" data-id=\"bef8f6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a198c8a elementor-widget elementor-widget-heading\" data-id=\"4a198c8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer satisfaction is our top priority!<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20a9263a elementor-widget elementor-widget-text-editor\" data-id=\"20a9263a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"colour\">EZA provides its professional customers and its network of distributors with training, expertise, know-how and technical support so that they can guarantee optimum quality of service to their customers.<\/span><\/p>\n<h6 id=\"documentation-eza\">EZA DOCUMENTATION<\/h6>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1192c6d7 elementor-widget elementor-widget-image\" data-id=\"1192c6d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"4826\" height=\"1511\" src=\"https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/documents_e8b612d3a7.png\" class=\"attachment-full size-full wp-image-2588\" alt=\"\" srcset=\"https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/documents_e8b612d3a7.png 4826w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/documents_e8b612d3a7-300x94.png 300w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/documents_e8b612d3a7-1024x321.png 1024w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/documents_e8b612d3a7-768x240.png 768w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/documents_e8b612d3a7-1536x481.png 1536w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/documents_e8b612d3a7-2048x641.png 2048w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/documents_e8b612d3a7-600x188.png 600w\" sizes=\"(max-width: 4826px) 100vw, 4826px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e67120d elementor-widget elementor-widget-text-editor\" data-id=\"3e67120d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: justify;\">For each EZA product, you will find a link to download the technical data sheet and user manual:<\/p>\n<p style=\"text-align: justify;\">The data sheet contains :<\/p>\n<ul style=\"text-align: justify;\">\n<li>Product description<\/li>\n<li>Specifications<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">The user manual contains:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Product presentation<\/li>\n<li>specifications<\/li>\n<li>Functionalities<\/li>\n<li>Instructions for use<\/li>\n<li>Fault detection<\/li>\n<\/ul>\n<h6 id=\"demander-lassistance-eza\" style=\"text-align: justify;\">REQUEST EZA ASSISTANCE<\/h6>\n<p style=\"text-align: justify;\"><strong>Are you a private individual?<\/strong><\/p>\n<p style=\"text-align: justify;\"><span class=\"colour\">Contact the company from which you purchased the product. You can contact them for technical assistance with the product or to make warranty claims.<\/span><\/p>\n<p style=\"text-align: justify;\"><span class=\"colour\">Distributors are trained to provide you with first-class support. They can also help you if you have any problems.<\/span><\/p>\n<p style=\"text-align: justify;\"><span class=\"colour\">Before contacting them, please have the following information at hand:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span class=\"colour\">Your purchase invoice, the date of which serves as a warranty reference.<\/span><\/li>\n<li><span class=\"colour\">The product reference<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong>Are you a professional user, distributor, builder or developer?<\/strong><\/p>\n<p style=\"text-align: justify;\">You benefit from EZA assistance, which guarantees that you will be able to respond to all your requests for assistance as quickly as possible.<\/p>\n<h6 id=\"hotline-eza\" style=\"text-align: justify;\">HOTLINE EZA<\/h6>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13b9c18 elementor-widget elementor-widget-image\" data-id=\"13b9c18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"4826\" height=\"1511\" src=\"https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/HOTLINE_d045d3eaa2.png\" class=\"attachment-full size-full wp-image-2592\" alt=\"\" srcset=\"https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/HOTLINE_d045d3eaa2.png 4826w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/HOTLINE_d045d3eaa2-300x94.png 300w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/HOTLINE_d045d3eaa2-1024x321.png 1024w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/HOTLINE_d045d3eaa2-768x240.png 768w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/HOTLINE_d045d3eaa2-1536x481.png 1536w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/HOTLINE_d045d3eaa2-2048x641.png 2048w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/HOTLINE_d045d3eaa2-600x188.png 600w\" sizes=\"(max-width: 4826px) 100vw, 4826px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a1ca21e elementor-widget elementor-widget-text-editor\" data-id=\"7a1ca21e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>You can contact our Hotline by telephone or e-mail so that our assistance team can follow up your case by providing the required information.<\/strong><\/p>\n<p><strong>After-sales service number: +33 4.68.44.15.19 <\/strong> <strong>or contact us using <a href=\"https:\/\/eza.fr\/en\/contacts\/\">the form. <\/a><\/strong><\/p><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-484e2ff elementor-widget elementor-widget-text-editor\" data-id=\"484e2ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6 id=\"techniciens-itinerants\">MOBILE TECHNICIANS<\/h6>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dd2611 elementor-widget elementor-widget-image\" data-id=\"8dd2611\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"4826\" height=\"1511\" src=\"https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/TECHNICIENS_d13ff32660.png\" class=\"attachment-full size-full wp-image-2600\" alt=\"\" srcset=\"https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/TECHNICIENS_d13ff32660.png 4826w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/TECHNICIENS_d13ff32660-300x94.png 300w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/TECHNICIENS_d13ff32660-1024x321.png 1024w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/TECHNICIENS_d13ff32660-768x240.png 768w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/TECHNICIENS_d13ff32660-1536x481.png 1536w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/TECHNICIENS_d13ff32660-2048x641.png 2048w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/TECHNICIENS_d13ff32660-600x188.png 600w\" sizes=\"(max-width: 4826px) 100vw, 4826px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cac515 elementor-widget elementor-widget-text-editor\" data-id=\"2cac515\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: justify;\">In the event of a service call, one of our technical advisers will contact the dealer to schedule a service call.<\/p>\n<h6 id=\"rapport-et-analyse\" style=\"text-align: justify;\">REPORT AND ANALYSIS<\/h6>\n<p style=\"text-align: justify;\">To ensure traceability and rigorous monitoring, all our technicians use a specific application to carry out their work. All our work is validated, dated and signed by the customer. Our service then sends the customer the intervention report by e-mail, which contains :<\/p>\n<ul style=\"text-align: justify;\">\n<li>Product information: serial number, item number, designation<\/li>\n<li>Installation information: make of vehicle, name of installer<\/li>\n<li>Before and after photos<\/li>\n<li>Diagnosis<\/li>\n<li>Details of the operation<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">We can therefore analyse files for a professional customer at any time to identify any malfunctions, which will enable us to make recommendations and, if necessary, plan a training session.<\/p>\n<p style=\"text-align: justify;\"><strong>Developing our partners&#8217; expertise to maximise customer satisfaction!<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1c7bfd elementor-widget elementor-widget-image\" data-id=\"f1c7bfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"4826\" height=\"1511\" src=\"https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/satisfacation_abd0f98ef7.png\" class=\"attachment-full size-full wp-image-2604\" alt=\"\" srcset=\"https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/satisfacation_abd0f98ef7.png 4826w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/satisfacation_abd0f98ef7-300x94.png 300w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/satisfacation_abd0f98ef7-1024x321.png 1024w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/satisfacation_abd0f98ef7-768x240.png 768w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/satisfacation_abd0f98ef7-1536x481.png 1536w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/satisfacation_abd0f98ef7-2048x641.png 2048w, https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/satisfacation_abd0f98ef7-600x188.png 600w\" sizes=\"(max-width: 4826px) 100vw, 4826px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9af87f4 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"9af87f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/eza.fr\/en\/contacts\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SUPPORT AND TECHNICAL ASSISTANCE Customer satisfaction is our top priority! EZA provides its professional customers and its network of distributors with training, expertise, know-how and technical support so that they can guarantee optimum quality of service to their customers. EZA DOCUMENTATION For each EZA product, you will find a link to download the technical data [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13419","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical support | Energie Zen Alternative<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eza.fr\/en\/technical-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical support | Energie Zen Alternative\" \/>\n<meta property=\"og:description\" content=\"SUPPORT AND TECHNICAL ASSISTANCE Customer satisfaction is our top priority! EZA provides its professional customers and its network of distributors with training, expertise, know-how and technical support so that they can guarantee optimum quality of service to their customers. EZA DOCUMENTATION For each EZA product, you will find a link to download the technical data [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/eza.fr\/en\/technical-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Energie Zen Alternative\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-21T15:56:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/documents_e8b612d3a7.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/eza.fr\/en\/technical-support\/\",\"url\":\"https:\/\/eza.fr\/en\/technical-support\/\",\"name\":\"Technical support | Energie Zen Alternative\",\"isPartOf\":{\"@id\":\"https:\/\/eza.fr\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/eza.fr\/en\/technical-support\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/eza.fr\/en\/technical-support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/documents_e8b612d3a7.png\",\"datePublished\":\"2022-08-02T09:28:32+00:00\",\"dateModified\":\"2024-06-21T15:56:32+00:00\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/eza.fr\/en\/technical-support\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/eza.fr\/en\/technical-support\/#primaryimage\",\"url\":\"https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/documents_e8b612d3a7.png\",\"contentUrl\":\"https:\/\/eza.fr\/wp-content\/uploads\/2023\/01\/documents_e8b612d3a7.png\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/eza.fr\/en\/#website\",\"url\":\"https:\/\/eza.fr\/en\/\",\"name\":\"Energie Zen Alternative\",\"description\":\"PILE EZA. 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