{"id":16308,"date":"2024-07-12T09:52:53","date_gmt":"2024-07-12T07:52:53","guid":{"rendered":"https:\/\/eza.fr\/faq\/"},"modified":"2024-07-31T17:39:21","modified_gmt":"2024-07-31T15:39:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/eza.fr\/en\/faq\/","title":{"rendered":"FREQUENTLY ASKED QUESTIONS"},"content":{"rendered":"\t\t
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Home page<\/a><\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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FREQUENTLY ASKED QUESTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Welcome to our frequently asked questions section! Here you’ll find answers to the questions we receive most frequently. <\/h5>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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GENERAL INFORMATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long has EZA been in business?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

EZA was founded in 2012. Since then, the brand has established itself as a pioneer in the development of on-board and autonomous energy solutions for leisure vehicles. By offering a range of innovative, high-quality products, EZA has been able to evolve and adapt to the needs of the market, offering high-performance, technological and sustainable solutions such as batteries, air conditioners, solar panels and coolers… <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I buy Eza products?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To buy our products, you can consult our dealer map<\/a> <\/span>which will help you locate your nearest point of sale.
\nIf you can’t find a distributor in your country, you can send us a message using the the contact form<\/a><\/span>. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I keep up to date with the latest news?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We invite you to follow our official Instagram<\/a><\/span><\/span> and Facebook<\/a><\/span> <\/span>accounts to keep up to date with the latest news, get useful tips and find travel ideas…<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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AFTER-SALES SERVICE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have a question about your products. Who should I contact ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can contact the distributor from whom you purchased your product. For further support, please contact our customer service department on +33 (0)4 68 44 15 19 or use the contact form<\/span><\/a><\/span>. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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PRODUCTS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do you ensure the quality of your products ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Before reaching the market, our products undergo a rigorous testing process to guarantee optimum safety for our customers. At EZA, this demand for quality goes hand in hand with a deep-seated conviction: we believe that innovation is the key to growth. That’s why we’re committed to staying at the forefront of market trends by continuing to innovate every day. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the difference between a lithium battery and a lead-acid battery ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Lithium solutions offer a recharge speed 5 times faster than a traditional battery. Another major advantage of lithium is its ability to supply high currents to power all types of domestic appliances. What’s more, thanks to their specific design and depending on how they are used, lithium batteries can last up to 10 times longer than a conventional battery. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I choose the right battery for my leisure vehicle?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To choose a battery, first define the devices to be powered and estimate the power required. Evaluate the desired autonomy in terms of off-grid operating time. Set a realistic budget based on your electrical needs and consider the different types of battery (lead-acid, lithium-ion), comparing durability, weight, cost and performance. For more information, discover our range of lithium <\/span><\/a>and AGM\/GEL<\/a><\/span> batteries or contact one of our distributors<\/u><\/span><\/a> to make your choice.. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I choose the right solar panel for my leisure vehicle ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To choose the right solar panel for your vehicle, start by calculating your energy needs and determining the space available. Choose the right type of panel (nomadic, folding, flexible, rigid) and select a technology to suit your travel requirements and geographical area: monocrystalline, PERC or IBC. For more information, discover our range of photovoltaic panels<\/a><\/u><\/span> or contact one of our distributors<\/span><\/span><\/a>. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I choose the right cooler for my needs?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

When choosing your cooler, take into account its intended use, the size required for the items to be kept cool, the length of time it will keep, and its practicality. Select the technology that best suits your needs: thermoelectric, absorption, compression, passive or hybrid. For more information, discover our range of coolers<\/span><\/span><\/a> or contact one of our distributors<\/span><\/a><\/span>. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I choose the right air conditioner for my vehicle ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

There are several types of vehicle air conditioner: roof-mounted, trunk-mounted, nomadic and portable. The first selection criterion is the size of your vehicle. The larger the vehicle, the greater the power required. However, other factors are also essential to your choice. <\/p>\n

First, consider whether the air conditioner is reversible or not.
\nA reversible model is preferable if you want to use the air conditioner in both summer and winter.
\nNext, the starting power is a crucial factor, as it determines the freedom you’ll have in choosing service areas or campsites.
\nThe type of gas used is also important, as it must meet environmental requirements and standards.
\nFinally, the Inverter<\/a><\/span><\/span> technology is the best way to control energy consumption, especially for stand-alone use. <\/p>\n

Rooftop air conditioners are often the preferred choice because they are generally more affordable and offer a high level of performance and reliability. <\/p>\n

For more information, take a look at our range of air conditioners<\/u><\/a> or contact one of our distributors<\/u><\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I choose the right converter for my needs? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To choose the right converter<\/span><\/a> for your needs, it’s important to understand that a converter transforms the 12V of your auxiliary battery (or motor in some cases) into 230V. It is crucial to select a converter according to the power required for the appliances you are using. <\/p>\n

There are two types of converter technology: quasi-sine converters, which should only be used with resistive appliances such as toasters or lamps, are often more economical but not recommended for electronic appliances; and pure-sine converters, which offer a smooth, balanced voltage curve, providing \u2018home-like\u2019 power quality. <\/p>\n

There’s no point in oversizing your converter, the right calculation is essential. To determine the right power, add up the power of the appliances you want to power simultaneously. <\/p>\n

Don’t forget to take into account the technology of your auxiliary batteries, as some cannot withstand high power levels.<\/p>\n

It’s for these reasons that we strongly recommend that you consult an advisor at one of our dealers<\/a><\/span>, who can guide you in choosing the converter best suited to your needs.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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The LCD display<\/u><\/a> lets you effectively monitor and manage the autonomy of your batteries, whether Lithium, AGM or GEL. With its clear LCD screen, it displays essential information such as charge level, voltage and instantaneous power. You can also see how much time is left before full charge while you are recharging. Thanks to its simple installation and touch-sensitive buttons, it gives you precise, easy control of your batteries. Find out more here<\/u><\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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OTHER QUESTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI haven't found the answer to my question.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If this is the case, please do not hesitate to contact us:
– By telephone: on +33 (0)4 68 44 15 19
– Using the contact form: Click here<\/u><\/a>
– Contact one of our distributors: Click here<\/u><\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Accueil FREQUENTLY ASKED QUESTIONS Welcome to our frequently asked questions section! Here you’ll find answers to the questions we receive most frequently. GENERAL INFORMATION How long has EZA been in business? EZA was founded in 2012. Since then, the brand has established itself as a pioneer in the development of on-board and autonomous energy solutions […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16308","page","type-page","status-publish","hentry"],"yoast_head":"\nFREQUENTLY ASKED QUESTIONS | Energie Zen Alternative<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eza.fr\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FREQUENTLY ASKED QUESTIONS | Energie Zen Alternative\" \/>\n<meta property=\"og:description\" content=\"Accueil FREQUENTLY ASKED QUESTIONS Welcome to our frequently asked questions section! 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