SUPPORT and TECHNICAL SUPPORT
SUPPORT and TECHNICAL SUPPORT
Customer satisfaction is our main concern!
EZA provides its business customers and dealer network with training, expertise, know-how and technical support so that they can guarantee the highest quality of service to their customers.
EZA does not provide direct support to end users. EZA support is provided through the distributor who made the sale.
Our distributor customers have access to several levels of support to ensure that their requests are answered as quickly as possible.
For each EZA product, you will find a link to download the data sheet and the user manual on the page:
The data sheet contains :
- Product description
- Schemes with dimensions
- Installation instructions
The user manual contains:
- Product overview
- Operating instructions
Request EZA support Are you a private individual?
Contact the company from which you purchased the product. You can ask them for technical support for the product or make warranty claims.
Distributors are trained to provide you with first class support. They can also assist you in case of problems.
Before you contact them, please bring :
- Your purchase invoice with the date of purchase as a warranty reference.
- The product number
Are you a professional user, retailer, constructor or developer?
EZA support guarantees that all your support requests will be answered as quickly as possible.
You can contact our Hotline by phone or email so that our assistance can open a follow-up file by providing the required information. Download the assistance procedure
After-sales service support number: 04.72.01.89.47 Mail assistance :firstname.lastname@example.org
All support requests are processed and tracked electronically using our dedicated support platform. These requests are forwarded to our technical advisors who contact you within a maximum of 48 hours to establish an initial diagnosis.
Following this diagnosis, the after-sales service communicates with the retailer by telephone about the guarantee and the after-sales service treatment: return of the product or after-sales service intervention.
For products not covered by the warranty, the after-sales service treatment will be charged to the customer.
In the case of an intervention, one of our technical advisors will contact the dealer to plan an intervention.
REPORTING and ANALYSIS
To ensure traceability and rigorous follow-up, all our technicians use a specific application to carry out interventions. All our interventions are validated, dated and signed by the customer. Our service department then sends the customer the intervention report by e-mail which contains Product information: serial number, article reference, designation Installation information: vehicle brand, installer's name Photos before and after the intervention Diagnosis Details of the intervention We can therefore at any time analyse the files for a professional customer in order to identify any malfunctions that allow us to make recommendations and if necessary, plan a training session.
Developing the know-how of our partners to maximise customer satisfaction!