SUPPORT AND TECHNICAL ASSISTANCE
Customer satisfaction is our top priority!
EZA provides its professional customers and its network of distributors with training, expertise, know-how and technical support so that they can guarantee optimum quality of service to their customers.
EZA DOCUMENTATION
For each EZA product, you will find a link to download the technical data sheet and user manual:
The data sheet contains :
- Product description
- Specifications
The user manual contains:
- Product presentation
- specifications
- Functionalities
- Instructions for use
- Fault detection
REQUEST EZA ASSISTANCE
Are you a private individual?
Contact the company from which you purchased the product. You can contact them for technical assistance with the product or to make warranty claims.
Distributors are trained to provide you with first-class support. They can also help you if you have any problems.
Before contacting them, please have the following information at hand:
- Your purchase invoice, the date of which serves as a warranty reference.
- The product reference
Are you a professional user, distributor, builder or developer?
You benefit from EZA assistance, which guarantees that you will be able to respond to all your requests for assistance as quickly as possible.
HOTLINE EZA
You can contact our Hotline by telephone or e-mail so that our assistance team can follow up your case by providing the required information.
After-sales service number: +33 4.68.44.15.19 or contact us using the form.
MOBILE TECHNICIANS
In the event of a service call, one of our technical advisers will contact the dealer to schedule a service call.
REPORT AND ANALYSIS
To ensure traceability and rigorous monitoring, all our technicians use a specific application to carry out their work. All our work is validated, dated and signed by the customer. Our service then sends the customer the intervention report by e-mail, which contains :
- Product information: serial number, item number, designation
- Installation information: make of vehicle, name of installer
- Before and after photos
- Diagnosis
- Details of the operation
We can therefore analyse files for a professional customer at any time to identify any malfunctions, which will enable us to make recommendations and, if necessary, plan a training session.
Developing our partners’ expertise to maximise customer satisfaction!
